Replacement, Return and Refund policy

To help you with your enquiry please follow the option below that applies to your situation.

(Result = You are sent a replacement item at no extra cost)

The Customer must notify Freddie’s Magic via email within 5 days of receiving their order if they intend to replace their item(s). Unfortunately we cannot accept requests for items that have been removed from their original packaging. Customers

must send a picture or video of the faulty product (we recommend using WeTransfer.com), a screenshot of the picture/videos details so we can clearly see what time and date the picture or video was taken (check the devices gallery settings to find this feature), and provide a brief description of what is wrong with the product to freddiesmagicshop@gmail.com.  Please also state that you would like a replacement in your email.

Once this message has been received Freddie’s Magic will determine if your request has been approved in accordance with our requirements (see below).If you have given all the information above there is no need to return the faulty item(s), unless you are specifically asked to do so. If your enquiry has been successful Freddie’s Magic will send you a replacement product at no extra cost (including delivery) in the same delivery class as your original order (e.g. if you ordered an item with 1st Class postage, your replacement will be sent to you with 1st class postage). If your enquiry hasn’t been successful, Freddie’s Magic will inform you as to why this is the case.

(Result = You will be fully refunded for the defective item(s) in question)

The Customer must notify Freddie’s Magic via email within 5 days of receiving their order if they intend to refund their item(s). Unfortunately we cannot accept requests for items that have been removed from their original packaging. Customers

must send a picture or video of the faulty product (we recommend using WeTransfer.com), a screenshot of the picture/videos details so we can clearly see what time and date the picture or video was taken (check the devices gallery settings to find this feature), and provide a brief description of what is wrong with the product to freddiesmagicshop@gmail.com.  Please also state that you would like a refund in your email.

Once this message has been received Freddie’s Magic will determine if your request has been approved in accordance with our requirements (see below). If you have given all the information above there is no need to return the faulty item(s), unless you are specifically asked to do so*. If your enquiry has been successful Freddie’s Magic will send you confirmation and refund you the full amount of the defective item(s) in question.This payment should take 5 working days to process but please be aware that there can be delays as this is handled by a third-party organisation. If your enquiry hasn’t been successful, Freddie’s Magic will inform you as to why this is the case. Please note that we only pay for the defective item(s) in question and not the entire order unless all products are defective. If your enquiry hasn’t been successful, Freddie’s Magic will inform you as to why this is the case.

*If you are asked to return the item(s) Freddie’s Magic will cover the cost of delivery. In order to do this, please send the package via 2nd class postage and include the receipt of the delivery cost in your package. This amount will then be added to your final refund total. Please note we only pay for standard second class postage and will not cover the cost of 1st class postage fees.

(Result = You will be fully refunded for the product in question)

The Customer must notify Freddie’s Magic via email within 5 days of receiving their order if they intend to refund their item(s). Unfortunately we cannot accept requests for items that have been removed from their original packaging and the product must be undamaged. Customers must send a picture or video of the product (we recommend using WeTransfer.com), a screenshot of the picture/videos details so we can clearly see what time and date the picture or video was taken (check the devices gallery settings to find this feature), and state that they would like to return the item and get a refund to freddiesmagicshop@gmail.com.

Once this message has been received Freddie’s Magic will determine if your request has been approved in accordance with our requirements (see below). If your enquiry has been successful Freddie’s Magic will send you confirmation and a return address so you can post it back to us. Please note that we do not cover the cost of delivery for items that are no longer wanted after purchase. Once the order has been received and the products are confirmed to be in resealable condition Freddie’s Magic will refund you the full amount of the item(s) in question. This payment should take 5 working days to process but please be aware that there can be delays as this is handled by a third-party organisation. If your enquiry hasn’t been successful, Freddie’s Magic will inform you as to why this is the case.

Replacement/Refund requirements

  • The item(s) must not be taken out of its original packaging and we reserve the right to not accept damaged returns
  • Items must be in resellable condition
  • The customer has not acted against the care recommendations outlined in the written and video instructions and has not been broken through heavy-handed misuse by the customer
  • The customer has answered all additional questions asked by Freddie’s Magic regarding the defective item(s)
  • If the product is damaged and Freddie’s Magic has requested it be returned, the customer must return the item(s) in order to be granted a replacement or refund